Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you’re browsing through your website files or editing various settings. The ticketing system is being closely monitored 24x7 by our client service team representatives and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast to certain companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in regard to any billing or technical issue. You can also read a number of help articles, which will help you solve the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything from a single place, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to manage the communication with our customer support staff together with your semi-dedicated server, so you will not need to remember additional login credentials for a separate interface. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks while you are browsing the content within your account. Besides, you can search through older tickets using an intelligent search filter or check relevant knowledgebase articles, which contain solutions to commonly faced complications. The built-in trouble ticket system is strictly monitored 24-7 with the maximum response time being only 1 hour, so there will always be someone to assist you.