There are several ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. It is the least complicated medium of communication for a variety of reasons. In the event that no support staff member is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste large pieces of information without having to worry about typographical mistakes, and if a certain issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The drawback of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide info or to follow directions, you’ll have to use at least 2 different systems and this number can grow in case you desire to administer several domains. Furthermore, lots of web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you’re browsing through your website files or editing various settings. The ticketing system is being closely monitored 24x7 by our client service team representatives and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast to certain companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in regard to any billing or technical issue. You can also read a number of help articles, which will help you solve the most common challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more efficient to manage everything from a single place, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to manage the communication with our customer support staff together with your semi-dedicated server, so you will not need to remember additional login credentials for a separate interface. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks while you are browsing the content within your account. Besides, you can search through older tickets using an intelligent search filter or check relevant knowledgebase articles, which contain solutions to commonly faced complications. The built-in trouble ticket system is strictly monitored 24-7 with the maximum response time being only 1 hour, so there will always be someone to assist you.