If you’ve ever got any inquiries in regard to your hosting plan or if you experience a problem with your websites, you’ll have to contact the web hosting provider’s help desk support team. It may not make any difference how swiftly they’ll answer if you have a query of a generic nature, but an issue such as a thwarted application update, for example, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to lend a hand, the longer the site will be inoperative. In case you offer goods or services online, any downtime will affect your site harmfully and you may lose current or prospective clients. Lots of web hosting providers, predominantly resellers, handle trouble tickets and emails within twenty four hours, but in the digital space that is much too long, as customers will rarely return to a website that isn’t functioning correctly over extended spans of time.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our Linux shared hosting and you have an inquiry or stumble upon an obstacle, you can contact us 24x7 by posting a trouble ticket or by sending an email and we will make certain that you receive a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we respond, whereas if there is something that you need to do on your end, we will supply you with all the required information – what workable solutions to try, what settings to check, etc. Usually, you’ll get a reply within no more than thirty minutes, which goes to say that waiting around for hours and hours on end or even for more than one day to get assistance is something out of the question. Our one-hour response time guarantee applies to any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our incredibly fast support service. You will receive an answer to any support ticket opened via the hosting Control Panel or email sent to our client and technical support staff in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and sort out a problem. We will supply you with more details if the solution entails something that should be done on your end. In case you touch base with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support team is available to you 24-7, you will get timely help for virtually any technical, billing or general issue no matter what time of day or night it is.