One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting and you have an inquiry or stumble upon an obstacle, you can contact us 24x7 by posting a trouble ticket or by sending an email and we will make certain that you receive a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we respond, whereas if there is something that you need to do on your end, we will supply you with all the required information – what workable solutions to try, what settings to check, etc. Usually, you’ll get a reply within no more than thirty minutes, which goes to say that waiting around for hours and hours on end or even for more than one day to get assistance is something out of the question. Our one-hour response time guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our incredibly fast support service. You will receive an answer to any support ticket opened via the hosting Control Panel or email sent to our client and technical support staff in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and sort out a problem. We will supply you with more details if the solution entails something that should be done on your end. In case you touch base with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support team is available to you 24-7, you will get timely help for virtually any technical, billing or general issue no matter what time of day or night it is.