In case you've ever had a shared hosting account in the past or you have dealt with any other online service, you're probably well aware from your personal experience that for many things it is better to consult with a live person on the telephone instead of exchange tickets or emails. If you want to know more about a particular service before you decide to buy it or in case something small should be made, for instance, it is far easier and a lot faster to do it in real time. If you are able to seek the advice of representatives over the phone, it's also very likely that you're working with a real website hosting supplier, not just a reseller. The level of support that you'll get on the telephone varies between different suppliers - from very general matters to dedicated technical support. Usually most providers will offer you pre-sales assistance and first level phone support, while more complex technical issues are resolved via email or tickets.

Phone Support in Shared Hosting

We know that the option to communicate with a live representative is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you'll be able to contact us over the phone for fourteen hours every day. In case you consider buying one of our Linux shared hosting, for example, you'll be able to call us and find out more about our services before placing your order in order to make sure that we meet all the system requirements for your sites. Following your purchase, you'll be able to call us about any kind of sales or billing issues you may experience, or receive any type of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server packages that we offer. Whether you need to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical problems could require a support ticket in order to give some time to our tech support team to analyze, we are able to assist you with a range of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have an international number where you are able to get in touch with us.