Being able to communicate with your shared hosting supplier when you have any sort of questions or encounter any difficulties is quite important and how fast they will answer back and take action is often crucial, especially if your website is business-oriented, as more downtime often means losing prospective customers. The support solutions are also an easy way to distinguish genuine providers from resellers. The latter usually reply only to e-mails or support tickets and you'll need to wait for a day or longer in order to receive a reply. In case your problem calls for several replies, you could end up losing days so as to get a problem resolved. Using a legitimate and reputable web hosting supplier, you'll be in a position to connect with the support team anytime and receive a timely response no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions well before you make a purchase or you are an existing client and you have a question or a issue, you're able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues that require extra time to investigate and resolve. Unlike various other website hosting suppliers, our trouble tickets feature a guaranteed max reply time of just 1 hour, so no matter what the trouble is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated servers that we provide include 24/7 customer and technical support, so no matter what problem you have, you are able to get in touch with us and we'll help you right away. Our guaranteed reply time for every e-mail or support ticket that you open through your Hepsia web hosting Control Panel is 1 hour; the actual reply time rarely exceeds 20 minutes. In addition, we provide telephone support with several local numbers globally and a live chat, so you will be able to get in touch with us and get additional info about our services even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, package specifications, e-mail setup, hosting account settings, etcetera. If you use our services, you won't ever encounter a scenario where you should wait for a few days to get a problem solved like you have to do with many other service providers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from our company, you can contact us 24/7 for any kind of server-related issue or fordifferent problems and questions about the pre-installed software your server is equipped with. If you haven't bought your VPS server plan yet, you are able to learn more details about our services by giving us a call or by using the live chat service. For more technical issues, you are able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get assistance within no more than an hour no matter the time of the day, even on weekends and holidays. The typical answer time generally doesn't exceed thirty minutes. In case you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins will help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through our company, you are able to get in touch with us anytime using a number of channels and the maximum time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any kind of common questions or you'd like to know more about our hosting services before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in various countries worldwide. In the event that you need help with third-party software that you cannot set up or run effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.