Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We provide a 60–minute response warranty for every trouble ticket or email that you send to the help desk team. We will swiftly respond to all general queries and forward the case to our sysadmins in case further assistance is required. If you take advantage of our Optional Admin Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Class Help Desk Service

  • Our client support team will be available to you twenty–four–seven should you need help with our Online Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. What is more if you need assistance handling the day–to–day admin tasks on your dedicated server, you can have a look at our Optional Admin Services package, that includes backup hard disk space, weekly OS updates, troubleshooting and software installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Online Control Panel was preinstalled for each dedicated server. Among its characteristics is a rather handy integrated knowledge base that will walk you step by step on how to use it. Most of the educational articles in addition video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the Online Control Panel.