Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center integrated into our Online Control Panel offers a selection of help articles and regularly asked questions. Aimed towards solving any common issue that you could possibly chance upon, they are contributed by our support team of professional technicians.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of educational video tutorials that detailedly show how you can resolve a typical problem connected with your Linux shared hosting account. You will find the educational video clips in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 help desk service and include a sixty–minute response time guarantee. Our skilled customer service technicians will be online 24–7–365 and will resolve any issue that you may possibly encounter within maximum 60 minutes after the customer support ticket submission. In most cases, a reply will be given to you in less than 20 minutes.